Refund & Cancellation Policy
Effective October 6, 2026
Dynamic Resource Group LLC (DRG) is committed to clear payment terms and responsive client support. This policy explains how to request cancellation, a refund, or help with a payment concern. Your signed Client Services Agreement and applicable law govern your services and refund rights.
Three-Business-Day Cancellation Period
You may cancel your DRG Client Services Agreement within three business days after signing for a full refund of payments made to DRG. If applicable law provides a longer cancellation period, that longer period applies. Please notify Client Services in writing using the contact information below, or follow the cancellation instructions in your signed agreement.
Requests After the Cancellation Period
Refund requests received after the cancellation period are reviewed promptly and in good faith, taking into account the services performed, the circumstances of the request, and the terms of your signed Client Services Agreement. Any refund or service commitment stated in your agreement will be honored according to its terms. Contact us so we can review your concerns and explain the available next steps.
How to Request a Cancellation or Refund
Email cs@thedynamicresourcegroup.com with your full name, the date of your agreement or payment, and a brief description of your request. You may also call 949-896-3148 for assistance. Please do not email full card numbers, bank account numbers, or other sensitive payment information.
Approved Refunds
Approved refunds are generally returned to the original payment method. We will communicate the approved amount and processing status. The time for funds to appear in your account may vary based on your bank or payment provider.
Payment Errors and Unauthorized Charges
If you believe a charge is incorrect, duplicated, or unauthorized, contact Client Services promptly. We will investigate the concern and correct verified erroneous or unauthorized charges.
Payment Plans
Requests to change or cancel scheduled payments are handled under your signed payment authorization, Client Services Agreement, and applicable law. Contact Client Services to discuss your request and confirm any approved changes in writing.
Questions or Payment Disputes
We encourage you to contact DRG first so we can work with you to resolve a payment concern. This does not limit your rights to contact your bank or payment provider or exercise any rights available under applicable law.
Contact Dynamic Resource Group LLC
Client Services: 949-896-3148
Email: cs@thedynamicresourcegroup.com
General Questions: 888-808-7380
Email: info@thedynamicresourcegroup.com
3333 Michelson Drive, Suite 300, Irvine, CA 92612
thedynamicresourcegroup.com